Kirsty Birnstiel Counselling Therapy in Ealing W5 & Poole BH14

Privacy Notice - protecting your personal information.

This is the privacy policy relating to my website, use of emails and texts for the purposes of contacting you about my services, and any other ways I collect information. It covers how I process any personal information you provide to me, as well as how I am committed to keeping it safe and managing it in line with data protection laws. I am registered with the UK Information Commissioners Office (ICO) as a data controller under the registration number ZA239690.

Please read the Privacy Policy carefully. I know it is long, but it contains important information about how I protect, use and process any personal information you give to me. I aim to be clear when I collect your data and not do anything with the data you would not reasonably expect.

WHAT INFORMATION I COLLECT
- Name
- Mobile number
- Email Address

WHEN I COLLECT YOUR INFORMATION
There are a few occasions when I might collect information from you. These include when:
- You first call or email me to make an enquiry about my services or to make an appointment to meet me.
- You give me information face to face if we meet on any occasion
- You attend your first session and sign the Therapy Agreement and fill out the Intake Form.

I will not collect this information from you at any other time. This information is collected from you via the contact form.

HOW I PROTECT YOUR INFORMATION
I am an experienced counsellor/therapist fully trained in the importance of maintaining confidentiality. I go to great lengths to keep all your information safe. I invest in the appropriate resources to protect your personal information from loss, misuse, unauthorised access, modification or disclosure. I make sure I manage it in accordance with my legal responsibilities under applicable data protection laws.

However, no internet-based platform, including email, is 100% secure so I cannot be held responsible for unauthorised or unintended access that is beyond my control. When I communicate via email, there is always the possibility that email platforms can be hacked; or email transmission may not be encrypted when corresponding back and forth. I remain mindful of this and ensure that I do everything in my capability to protect your personal information.

HOW I USE AND PROCESS YOUR INFORMATION
After I have received your information, there are a few ways in which I might use it to ensure I give you the best possible service. They include:
- to help me to identify when you contact me.
- to contact you to make, confirm, cancel or reschedule appointments.
- to respond to any queries or complains that you raise.
- If I have a legal obligation to use or disclose information about you for instance, where I am ordered by a court or regulatory authority.
- For any other purpose to which you agree.

I will not disclose your information to any third party except in accordance with this Privacy Policy.


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